The Leading eBooks Store Online 4,277,016 members ⚫ 1,420,949 ebooks

New to eBooks.com?

Learn more

Complaints and Grievances in Psychotherapy

A Handbook of Ethical Practice

Complaints and Grievances in Psychotherapy by Fiona Palmer Barnes
Buy this eBook
US$ 42.95
(If any tax is payable it will be calculated and shown at checkout.)
What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today.
Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action.
Illustrated by case examples, the handbook covers all aspects of complaints and grievance management:
* competence
* contract
* confidentiality
* mistakes or malpractice
* principles for dealing with complaints
* investigation
* adjudication
* sanctions
* outcomes
* appeals
It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.
Taylor and Francis; May 1998
208 pages; ISBN 9781134743858
Read online, or download in secure EPUB or secure PDF format
Title: Complaints and Grievances in Psychotherapy
Author: Fiona Palmer Barnes; Fiona Palmer Barnes