The Leading eBooks Store Online 4,293,432 members ⚫ 1,430,845 ebooks

New to eBooks.com?

Learn more

The Quality Infrastructure

Measuring, Analyzing, and Improving Library Services

The Quality Infrastructure by Sarah Anne Murphy
Buy this eBook
US$ 50.00
(If any tax is payable it will be calculated and shown at checkout.)
A library’s infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume Looks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000 Examines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
American Library Association; November 2013
200 pages; ISBN 9780838994955
Read online, or download in secure EPUB or secure PDF format
Title: The Quality Infrastructure
Author: Sarah Anne Murphy