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Microsoft CRM For Dummies

Microsoft CRM For Dummies by Joel Scott
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  • The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
  • Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
  • Provides expert tips and tricks to make the software work more effectively
  • Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
  • Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
Wiley; November 2004
386 pages; ISBN 9780764544897
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Title: Microsoft CRM For Dummies
Author: Joel Scott; Michael DeLisa
 
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