The Leading eBooks Store Online 4,293,432 members ⚫ 1,430,845 ebooks

New to eBooks.com?

Learn more

Research in the Decision Sciences for the Service Economy

Best Papers from the 2015 Annual Conference

Research in the Decision Sciences for the Service Economy by European Decision Sciences Institute;  Carmela DiMauro;  Alessandro Ancarani;  Gyula Vastag
Buy this eBook
US$ 99.99
(If any tax is payable it will be calculated and shown at checkout.)

The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), they offer an invaluable cross-disciplinary perspective that will be relevant to all facets of service production, including organization, management, operations, information systems, marketing, HR, supply chains, and beyond.

 

Papers in this volume offer powerful new pathways for innovation and optimization in global service network structures and inter-organizational relationships. The contributors also illuminate the successful management of the complex combinations of both explicit and tacit knowledge involved in service creation, reflecting new insights into behaviors linked to customer attitudes and service perceptions.

 

The papers collected here will be valuable to wide audiences of faculty, researchers, and students in diverse programs covering operations and supply chain management of service industry companies, and/or the effective delivery of services; and for others interested in the frontiers of decision science.

Pearson Education; August 2015
368 pages; ISBN 9780134051161
Read online, or download in secure EPUB or secure PDF format
Title: Research in the Decision Sciences for the Service Economy
Author: European Decision Sciences Institute; Carmela DiMauro; Alessandro Ancarani; Gyula Vastag
 
  • News
  • Contents
No entry found