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Positively Outrageous Service

How to Delight and Astound Your Customers and Win Them for Life

Positively Outrageous Service by T. Scott Gross
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T. Scott Gross is a super-successful businessman, a quality service guru, and a consultant to many of America's most prestigious companies and organizations. His message? In today's economy cutting prices is not enough, nor is providing good service. Today's successful businespeople must learn the secret of Positively Outrageous Service-doing the unexpected unexpectedly, and giving the customer more than he ever thought possible.
Dearborn Trade Publishing; August 2004
226 pages; ISBN 9781597341356
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Title: Positively Outrageous Service
Author: T. Scott Gross
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