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Service Magic

The Art of Amazing Your Customers

Service Magic by Ron Zemke
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US$ 18.95
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Magic tricks that keep customers coming back for more!
According to a recent study, one of the top five challenges facing CEOs today is improving customer service. Service Magic presents inventive, fun, and unexpected ways to surprise and delight your customers and maintain their loyalty.
Dearborn Trade Publishing; April 2003
263 pages; ISBN 9781597341516
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Title: Service Magic
Author: Ron Zemke; Chip Bell