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Finland by Organisation for Economic Co-operation and Development
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Since the 1990s, Finland has been a leader in exploiting information and communication technology (ICT) to reinvent its economy and to reform its public administration. It has created its own path to achieving e-government based on proactive services, data sharing, open government, protection of privacy and a common vision of an information society, while preserving the fundamental values of Finnish society. It is also committed to using e-government to reform the delivery of public services, ensuring both quality and increased efficiency. 

As in the case of all OECD countries, however, e-government is relatively new and its impact on the public administration is only now starting to be assessed. What has been the impact of e-government on the public administration in Finland? Has the Finnish e-government model been successful in bringing better services to citizens? Have accompanying changes occurred in the administrative structure, processes and culture? What major obstacles does the government still face in order to implement effective e-government policies?

While Finland is an e-government pioneer, it continues to face a number of crucial e-government and broader governance challenges such as communicating a clear e-government vision and increasing inter-agency collaboration. Other challenges also include strengthening internal governance structures, managing public-private partnerships, improving e-government planning and monitoring and evaluating the results. This report analyses what has been done to date and what the results have been, and makes suggestions on what actions are still necessary to make the most of e-government. This is done through a detailed peer review of the e-government policy cycle, focusing on the role of the central state as an e-government actor.

For outside observers, this report provides concrete examples of e-government co-ordination and collaboration challenges. It draws lessons from Finland's pioneering experience in setting up a public authentication infrastructure and a business to government (B2G) reporting system. It also examines Finland’s establishment of national databases which have improved administrative efficiency while protecting against unauthorised use of personal data.

The first in a series of national e-government reviews, this report uses a common analytical framework developed by the OECD E-Government Project that will assist countries in evaluating their e-government policies, ensure international comparability of findings and systematically build up a body of empirical evidence regarding good e-government practices.

Organisation for Economic Co-operation and Development; January 2003
233 pages; ISBN 9789264102613
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Title: Finland
Author: Organisation for Economic Co-operation and Development
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