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Design Issues for Service Delivery Platforms

Incorporate User Experience: A Grounded Theory Study of Individual User Needs

Design Issues for Service Delivery Platforms by Martin Bergaus
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Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.
Springer Fachmedien Wiesbaden; July 2015
484 pages; ISBN 9783658105419
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Title: Design Issues for Service Delivery Platforms
Author: Martin Bergaus
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