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IT Service Management

Support for your ITSM Foundation exam

IT Service Management by John Sansbury
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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management.Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.
BCS Learning & Development Limited; April 2016
292 pages; ISBN 9781780173207
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Title: IT Service Management
Author: John Sansbury; Ernest Brewster; Aidan Lawes; Richard Griffiths
 
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ISBNs
9781780173184
9781780173191
9781780173207