ITIL® Practitioner Guidance

by

Subject categories
ISBNs
  • 9780113314874
  • 9780113314881
  • 9780113314935

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.

  • The Stationery Office Ltd; March 2018
  • ISBN 9780113314881
  • Read online, or download in secure PDF or secure EPUB format
  • Title: ITIL® Practitioner Guidance
  • Author: AXELOS AXELOS
  • Imprint: TSO
Subject categories
ISBNs
  • 9780113314874
  • 9780113314881
  • 9780113314935
Subject categories
ISBNs
  • 9780113314874
  • 9780113314881
  • 9780113314935