Deborah Parry is an independent consultant on consumer law matters, having previously been a Senior Lecturer at the University of Hull. Annette Nordhausen is Lecturer in Law at the University of Manchester, UK. She was previously a lawyer in commercial practice in northern Germany and a member of the law faculty of UniversitÃ¤t Bremen. She has written mainly on contract related aspects of consumer law as well as e-commerce law (both in German and English). She advises government departments and has co-authored a number of studies for government departments in the UK as well as in Germany. She is the co-author of several standard works on consumer law and is consulted regularly by government departments, consumer law enforcement agencies and trade bodies. Geraint Howells is Professor of Law at Lancaster University, and barrister at Gough Square Chambers. He has written widely on Consumer Law including Consumer Protection Law and EC Consumer Law published by Ashgate and regularly advises NGOs and governmental bodies. Christian Twigg-Flesner is a Reader in Law at the University of Hull, UK. His publications include Consumer Product Guarantees (Ashgate, 2003), and he has co-authored a number of reports for the Department of Trade and Industry.