Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.
Wiley; April 2006
- ISBN 9780470073667
- Read online, or download in secure PDF format
- Title: Presenting Service
- Author: Lendal H. Kotschevar; Valentino Luciani
About The Author
Lendal H. Kotschevar, PhD, FMP, is Professor Emeritus at Florida International University.
Valentino Luciani, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.