The Leading eBooks Store Online 4,277,016 members ⚫ 1,420,949 ebooks

New to eBooks.com?

Learn more

Sense and Respond

The Journey to Customer Purpose

Sense and Respond by Stephen Parry
Buy this eBook
US$ 100.00
(If any tax is payable it will be calculated and shown at checkout.)
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
Palgrave Macmillan; May 2005
225 pages; ISBN 9780230508149
Read online, or download in secure PDF format
Title: Sense and Respond
Author: Stephen Parry; Sue Barlow; Mike Faulkner
 
  • News
  • Contents
No entry found
ISBNs
0230508146
9780230508149
9781403945730