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Trust Matters

For Organisational and Personal Success

Trust Matters by Sally Bibb
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Trust is seemingly in decline in contemporary society, yet its significance and value is undiminished. Numerous scandals afflicting business and politics, the growth of spin and a loss of faith in leaders as people with strong values have all eroded levels of trust. As trust becomes a scarcer commodity, those people and organizations that possess it have a distinct advantage.
Trust matters - in fact, it is essential for:
· Organizational Success and Profitability
· Winning and Retaining Customers
· Effective Leadership
· Innovation and Creativity
· Motivating and Energising People
· Managing Risk
· Personal Satisfaction, Fulfilment and Success
This book is about trust: What can be achieved when it's present, what can happen when it's not and how to develop it.
Palgrave Macmillan; February 2004
193 pages; ISBN 9780230508330
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Title: Trust Matters
Author: Sally Bibb; Jeremy Kourdi