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Key Element Guide ITIL Continual Service Improvement

Key Element Guide ITIL Continual Service Improvement by AXELOS
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Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement.

Key features:

Written by authors of the main core guidance titles

Provides a handy overview of the five core titles

Each Key Element Guide shares the same structure

Quality assured and endorsed by itSMF International.

The Stationery Office Ltd; July 2012
106 pages; ISBN 9780113313754
Read online, or download in secure PDF format
Title: Key Element Guide ITIL Continual Service Improvement
Author: AXELOS