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A Road Map to Full or Partial ITIL Implementation

ITIL Lite by Colin Rudd
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This publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

The Stationery Office Ltd; October 2012
142 pages; ISBN 9780113313846
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Title: ITIL Lite
Author: Colin Rudd