This quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
Authored and quality assured by itSMF UK
Endorsed by the APM Group
Follows the ITIL Intermediate Release, Control and Validation Syllabus.
Covers the following processes and functions and how they contribute to the Lifecycle:
Service Asset and Configuration Management
Service Validation and Test
Release and Deployment Management