Release, Control and Validation ITIL Intermediate Capability Handbook

by

Subject categories
ISBNs
  • 9780113314331
  • 9780113314355

This quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:

Authored and quality assured by itSMF UK

Endorsed by the APM Group

Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

Change Management

Service Asset and Configuration Management

Service Validation and Test

Release and Deployment Management

Request Fulfilment

Service Evaluation

Knowledge Management

  • The Stationery Office Ltd; November 2013
  • ISBN 9780113314355
  • Read online, or download in secure PDF format
  • Title: Release, Control and Validation ITIL Intermediate Capability Handbook
  • Author: itSMF UK
  • Imprint: TSO
Subject categories
ISBNs
  • 9780113314331
  • 9780113314355
Subject categories
ISBNs
  • 9780113314331
  • 9780113314355