Service Offerings and Agreements ITIL Intermediate Capability Handbook

by

Subject categories
ISBNs
  • 9780113314492
  • 9780113314515

This quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key features:

Authored and quality assured by itSMF UK

This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus

Part of a four-book series covering the Intermediate Capability syllabus

A handy, portable, pocket-sized reference book, ideal for ITIL practitioners

This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.

  • The Stationery Office Ltd; October 2014
  • ISBN 9780113314515
  • Read online, or download in secure PDF format
  • Title: Service Offerings and Agreements ITIL Intermediate Capability Handbook
  • Author: itSMF UK
  • Imprint: TSO
Subject categories
ISBNs
  • 9780113314492
  • 9780113314515
Subject categories
ISBNs
  • 9780113314492
  • 9780113314515