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Service Offerings and Agreements ITIL Intermediate Capability Handbook

Service Offerings and Agreements ITIL Intermediate Capability Handbook by itSMF UK
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This quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key features:

Authored and quality assured by itSMF UK

This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus

Part of a four-book series covering the Intermediate Capability syllabus

A handy, portable, pocket-sized reference book, ideal for ITIL practitioners

This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.

The Stationery Office Ltd; October 2014
196 pages; ISBN 9780113314515
Read online, or download in secure PDF format
Title: Service Offerings and Agreements ITIL Intermediate Capability Handbook
Author: itSMF UK