Secrets of Service Level Management

A process owner's guide

by

Subject categories
ISBNs
  • 9780113313525
  • 9780113313877

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Key features:

Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself

Includes real-life examples and experience for service level management experts

Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management

Written in an engaging style

  • The Stationery Office Ltd; March 2013
  • ISBN 9780113313877
  • Read online, or download in secure PDF format
  • Title: Secrets of Service Level Management
  • Author: Ami Nahari
  • Imprint: TSO
Subject categories
ISBNs
  • 9780113313525
  • 9780113313877
Subject categories
ISBNs
  • 9780113313525
  • 9780113313877