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Secrets of Service Level Management

A process owner's guide

Secrets of Service Level Management by Ami Nahari
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US$ 65.00
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An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Key features:

Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself

Includes real-life examples and experience for service level management experts

Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management

Written in an engaging style

The Stationery Office Ltd; March 2013
312 pages; ISBN 9780113313877
Read online, or download in secure PDF format
Title: Secrets of Service Level Management
Author: Ami Nahari
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