ITIL and ISO/IEC 20000

A Practical Handbook

by

Subject categories
ISBNs
  • 9780113314102
  • 9780113314119

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

  • The Stationery Office Ltd; December 2013
  • ISBN 9780113314119
  • Read online, or download in secure PDF format
  • Title: ITIL and ISO/IEC 20000
  • Author: Alex Hernandez
  • Imprint: TSO
Subject categories
ISBNs
  • 9780113314102
  • 9780113314119
Subject categories
ISBNs
  • 9780113314102
  • 9780113314119