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ITIL and ISO/IEC 20000

A Practical Handbook

ITIL and ISO/IEC 20000 by Alex Hernandez
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Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

The Stationery Office Ltd; December 2013
116 pages; ISBN 9780113314119
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Title: ITIL and ISO/IEC 20000
Author: Alex Hernandez