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Building an ITIL-based Service Management Department

Building an ITIL-based Service Management Department by Malcom Fry
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This book provides step-wise practical guidance to set-up an ITIL-based service management department.

The Stationery Office Ltd; October 2015
114 pages; ISBN 9780113314591
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Title: Building an ITIL-based Service Management Department
Author: Malcom Fry