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Introduction to the ITIL Service Lifecycle

Introduction to the ITIL Service Lifecycle by AXELOS
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The "Introduction to the ITIL® Service Lifecycle" introduces IT service management and ITIL. It summarises the best practices described in the core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Key features:

Introduces the basic concepts of the ITIL service lifecycle, and its benefits

Provides a summary of each of the five stages of the lifecycle

Includes references to the five core publications, providing an essential companion to them

The Stationery Office Ltd; December 2011
278 pages; ISBN 9780113313150
Read online, or download in secure PDF format
Title: Introduction to the ITIL Service Lifecycle
Author: AXELOS