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Essential ITIL

Processes and functions

Essential ITIL by AXELOS
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Provides information on all of the ITIL processes and functions. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information about the ITIL framework and its processes. Each process is presented in the same way, with information on its purpose, benefits and features.

Key features

Provides a process-focussed overview of ITIL in one place


Aligned with the content of the core guidance

The Stationery Office Ltd; April 2013
76 pages; ISBN 9780113313945
Read online, or download in secure PDF format
Title: Essential ITIL
Author: AXELOS