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Total Relationship Marketing

Total Relationship Marketing by Evert Gummesson
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Total Relationship Marketing provides a genuinely unique new view of the meaning of marketing management and a complete introduction to the rapidly evolving field of relationship marketing.

A major contribution to marketing thought internationally, this new edition of Gummesson's seminal title presents a powerful and in depth analysis of modern relationship marketing. Highly informative, practical in style, and packed with examples and cases from real companies, it is an essential resource for all serious marketing practitioners as well as both undergraduate and postgraduate students.

Taylor and Francis; May 2012
350 pages; ISBN 9781136354250
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Title: Total Relationship Marketing
Author: Evert Gummesson
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