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Telephone Tactics

Telephone Tactics by Graham Roberts-Phelps
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A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation.
Thorogood Publishing; September 1999
222 pages; ISBN 9781854185921
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Title: Telephone Tactics
Author: Graham Roberts-Phelps