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ITIL® and the Service Lifecycle

Practice Strategy and Design Principles

ITIL® and the Service Lifecycle by Brian Johnson
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US$ 45.00
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ITIL® has become the de facto standard in Service Management best practice processes and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, helps you better manage and optimize the cost and quality of IT services.
Van Haren Publishing; Read online
Title: ITIL® and the Service Lifecycle
Author: Brian Johnson; John Higgins

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