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50 Activities for Achieving Change

50 Activities for Achieving Change by Barry Fletcher
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US$ 149.95
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Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.
HRD Press; January 1992
414 pages; ISBN 9781599963587
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Title: 50 Activities for Achieving Change
Author: Barry Fletcher; Ann Bell; John Buttery