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IT Service Management

A guide for ITIL Foundation Exam candidates

IT Service Management by Ernest Brewster
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ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
British Informatics Society Limited; Read online
Title: IT Service Management
Author: Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury

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