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Culture Matters

Decision-Making in Global Virtual Teams

Culture Matters by Norhayati Zakaria
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Global virtual teams (GVTs) have evolved as a common work structure in multinational corporations due to their efficiency and cost-effectiveness. The cultural differences can produce great benefits in terms of perspective, creativity, and innovation, but can also exacerbate interpersonal tensions, miscommunications, and clashing decision-making behaviors. This book outlines cultural competencies specific to GVTs and sheds light on management strategies for creating an optimal inter-cultural GVT environment. It covers theory, decision making strategies, and activities for cultural competence and problem resolution, all told through vignettes and lessons-learned.

Taylor and Francis; November 2016
252 pages; ISBN 9781315355665
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Title: Culture Matters
Author: Norhayati Zakaria
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