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Managing Interpersonal Conflict

Managing Interpersonal Conflict by William A. Donohue
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US$ 76.00
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This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.

To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

SAGE Publications; July 1992
171 pages; ISBN 9781506320830
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Title: Managing Interpersonal Conflict
Author: William A. Donohue