Chris Voss

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Never Split the Difference: Negotiating as if Your Life Depended on It

Never Split the Difference

Negotiating as if Your Life Depended on It

Random House (2016)
US$14.09

THE HUGE INTERNATIONAL BESTSELLER A former FBI hostage negotiator offers a new, field-tested...

Never Split the Difference: Negotiating As If Your Life Depended On It

Never Split the Difference

Negotiating As If Your Life Depended On It

HarperCollins (2016)
US$8.44

A former international hostage negotiator for the FBI offers a new, field-tested approach to...

Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

Service Operations Dynamics

Managing in an Age of Digitization, Disruption and Discontent

Springer International Publishing (2018)
US$47.69

This innovative book presents an up-to-date account of service operations, spanning topics such as...