Customer Service

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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

Customers for Life

How to Turn That One-Time Buyer Into a Lifetime Customer

US$16.00

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances...

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

Using Outcome-Driven Innovation to Create Breakthrough Products and Services

US$22.46

A world-renowned innovation guru explains practices that result in breakthrough innovations ...

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
US$25.20

Discover the secrets of world-class leadership! When it comes to refined service and exquisite...

Service Innovation: How to Go from Customer Needs to Breakthrough Services
US$30.60

Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ...

The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance
US$28.80

What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this...

Green Giants: How Smart Companies Turn Sustainability into Billion-Dollar Businesses

Green Giants

How Smart Companies Turn Sustainability into Billion-Dollar Businesses

AMACOM (2015)
US$20.99

You don’t have to choose between acting sustainably and profiting wildly! Learn the secrets of these...

Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact

Whoever Tells the Best Story Wins (2nd ed.)

How to Use Your Own Stories to Communicate with Power and Impact

AMACOM (2015)
US$18.74

Connect with your audience. Get your message across . . . Learn how to tell a compelling story!

The Challenger Sale: Taking Control of the Customer Conversation

The Challenger Sale

Taking Control of the Customer Conversation

US$28.95

What's the secret to sales success? If you're like most business leaders, you'd say it's...

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
US$8.96

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and...

The Thank You Economy
HarperCollins (2011)
US$19.52

“Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on...