Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
McGraw-Hill Education; January 2000
- ISBN: 9780071399678
- Edition: 1
- Read online, or download in secure PDF format
- Title: Conflict Resolution
Series: Briefcase Books Series
- Author: Daniel Dana
Imprint: McGraw-Hill Education
About The Author
Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.