Peggy Carlaw

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The Big Book of Customer Service Training Games
McGraw-Hill Education (1998)
AU$37.17

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection...

Managing and Motivating Contact Center Employees
McGraw-Hill Education (2003)
AU$49.96

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business...