Customer Service

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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

Customers for Life

How to Turn That One-Time Buyer Into a Lifetime Customer

AU$24.66

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances...

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

Using Outcome-Driven Innovation to Create Breakthrough Products and Services

AU$34.61

A world-renowned innovation guru explains practices that result in breakthrough innovations ...

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
AU$38.85

Discover the secrets of world-class leadership! When it comes to refined service and exquisite...

Service Innovation: How to Go from Customer Needs to Breakthrough Services
AU$47.17

Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ...

The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance
AU$44.39

What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this...

The Challenger Sale: How To Take Control of the Customer Conversation

The Challenger Sale

How To Take Control of the Customer Conversation

AU$4.99

THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLD In The Challenger Sale , Matthew...

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
AU$13.80

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and...

Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

AU$32.36

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over...

The Big Book of Customer Service Training Games
AU$36.07

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection...

ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle

ROI Selling

Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle

AU$41.62

While basic sales methodologies instruct salespeople on the nuts and bolts of the sales process-who...