Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

by Susan Benjamin

Series: Perfect Phrases Series

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!


  • McGraw-Hill Education; August 2007
  • ISBN: 9780071595124
  • Edition: 1
  • Read online, or download in secure PDF or secure ePub format
  • Title: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
  • Series: Perfect Phrases Series
  • Author: Susan Benjamin
  • Imprint: McGraw-Hill Education

About The Author

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.