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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
McGraw-Hill Education (2008)
CA$33.31

Discover the secrets of world-class leadership! When it comes to refined service and exquisite...

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
McGraw-Hill Education (2006)
CA$33.31

WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has...

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
McGraw-Hill Education (2011)
CA$35.69

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must...

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
McGraw-Hill Education (2011)
CA$33.31

Make every day a WOW day for your customers, your staff—and your bottom line! “In your hands is a...

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
McGraw-Hill Education (2013)
CA$32.12

Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton...

Starbucks Leadership Lessons
McGraw-Hill Education (2013)
CA$57.10

TWO E-BOOKS IN ONE The Starbucks Experience The Starbucks Experience contains a robust...

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
McGraw-Hill Education (2015)
CA$32.12

A Wall Street Journal bestseller Why are Mercedes-Benz customers so loyal and passionate?...

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

The Airbnb Way

5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

McGraw-Hill Education (2019)
CA$33.31

An unprecedented inside look at how Airbnb and its host community create dynamic customer...

Leadership Lessons from the Most Admired Companies
McGraw-Hill Education (2013)
CA$145.13

WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has...

The MindChamps Way: How to Turn An Idea Into A Global Movement

The MindChamps Way

How to Turn An Idea Into A Global Movement

World Scientific Publishing Company (2019)
CA$24.06

How do a passion to create an education revolution and the business acumen to fuel rapid and...