Customer Service

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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

Customers for Life

How to Turn That One-Time Buyer Into a Lifetime Customer

CA$14.99

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances...

Delivering Happiness: A Path to Profits, Passion, and Purpose

Delivering Happiness

A Path to Profits, Passion, and Purpose

CA$14.99

#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Pay brand-new employees $2,000 to quit ...

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
CA$11.96

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and...

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
CA$33.67

Discover the secrets of world-class leadership! When it comes to refined service and exquisite...

The Thank You Economy
HarperCollins (2011)
CA$17.99

“Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on...

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

How to Become a Rainmaker

The Rules for Getting and Keeping Customers and Clients

CA$14.99

Now Updated and with New Success Tips! Rainmakers are not born. They are made. And Jeffrey Fox's...

Green Giants: How Smart Companies Turn Sustainability into Billion-Dollar Businesses

Green Giants

How Smart Companies Turn Sustainability into Billion-Dollar Businesses

AMACOM (2015)
CA$11.99

You don’t have to choose between acting sustainably and profiting wildly! Learn the secrets of these...

Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact

Whoever Tells the Best Story Wins (2nd ed.)

How to Use Your Own Stories to Communicate with Power and Impact

AMACOM (2015)
CA$10.99

Connect with your audience. Get your message across . . . Learn how to tell a compelling story!

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

Using Outcome-Driven Innovation to Create Breakthrough Products and Services

CA$27.86

A world-renowned innovation guru explains practices that result in breakthrough innovations ...

Service Innovation: How to Go from Customer Needs to Breakthrough Services
CA$40.88

Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ...