Account executives, and anyone else who deals with clients, will find themselves flinching, laughing, and committing to memory this sound advice, presented through real-life stories of satisfying success and embarrassing failure along the total spectrum of client service.
Dearborn Trade Publishing; April 2003
- ISBN: 9781598754766
- Read online, or download in secure PDF format
- Title: Art of Client Service
- Author: Robert Solomon
Imprint: Dearborn Trade Publishing