This title will be released on .
This eBook is no longer available for sale.
This eBook is not available in your country.
Looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.
-
;
- ISBN:
- Edition:
- Title:
-
Series:
- Author:
-
Imprint:
-
Language:
Download file formats
This ebook is available in file types:
This ebook is available in:
After you've bought this ebook, you can choose to download either the PDF version or the ePub, or both.
DRM Free
The publisher has supplied this book in DRM Free form with digital watermarking.
Required software
You can read this eBook on any device that supports DRM-free EPUB or DRM-free PDF format.
Digital Rights Management (DRM)
The publisher has supplied this book in encrypted form, which means that you need to install free software in order to unlock and read it.
Required software
To read this ebook on a mobile device (phone or tablet) you'll need to install one of these free apps:
To download and read this eBook on a PC or Mac:
- Adobe Digital Editions (This is a free app specially developed for eBooks. It's not the same as Adobe Reader, which you probably already have on your computer.)
Limits on printing and copying
The publisher has set limits on how much of this ebook you may print or copy. See details.
-
{{ format_drm_information.format_name }} unrestricted
{{ format_drm_information.format_name }} {{format_drm_information.page_percent}}% pages every day{{format_drm_information.interval}} days
{{ format_drm_information.format_name }} off
Read Aloud
-
{{ read_aloud_information.format_name }} on
{{ read_aloud_information.format_name }} off