Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

by

Series: Perfect Phrases Series

Subject categories
ISBNs
  • 0071465111
  • 9780071444538
  • 9780071465113

Tools for pleasing even the most demanding customers

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:

  • Clear explanations of the reasons for difficult customer behaviors
  • Proven tools and techniques for successfully handling even the most cantankerous customers
  • 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture

    For more information, visit www.customerservicezone.com

  • McGraw-Hill Education; January 2005
  • ISBN: 9780071465113
  • Edition: 1
  • Read online, or download in secure PDF format
  • Title: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
  • Series: Perfect Phrases Series
  • Author: Robert Bacal
  • Imprint: McGraw-Hill Education
Subject categories
ISBNs
  • 0071465111
  • 9780071444538
  • 9780071465113

About The Author

Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting. His performance management website, work911.com, is visited by thousands of people every month.

Subject categories
ISBNs
  • 0071465111
  • 9780071444538
  • 9780071465113