Customer Service

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Fish!: A remarkable way to boost morale and improve results

Fish!

A remarkable way to boost morale and improve results

Stephen C. Lundin, Harry Paul and 1 more...
Hodder & Stoughton (2002)
8,06 €

Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the...

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Excellence Wins

A No-Nonsense Guide to Becoming the Best in a World of Compromise

Horst Schulze, Dean Merrill and 1 more...
Zondervan (2019)
11,99 €

In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary...

Green Giants: How Smart Companies Turn Sustainability into Billion-Dollar Businesses

Green Giants

How Smart Companies Turn Sustainability into Billion-Dollar Businesses

AMACOM (2015)
12,99 €

You don’t have to choose between acting sustainably and profiting wildly! Learn the secrets of these...

A Joosr Guide to... The Challenger Sale by Matthew Dixon and Brent Adamson: How to Take Control of the Customer Conversation
Joosr Ltd (2016)
2,99 €

In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get...

Selling Above and Below the Line: Convince the C-Suite. Win Over Management. Secure the Sale.

Selling Above and Below the Line

Convince the C-Suite. Win Over Management. Secure the Sale.

AMACOM (2015)
8,99 €

There are two customers to every sale. Are you effectively reaching both?

The Emotional Intelligence Activity Book: 50 Activities for Promoting EQ at Work

The Emotional Intelligence Activity Book

50 Activities for Promoting EQ at Work

AMACOM (2001)
19,99 €

Companies are increasingly looking for ways to motivate and develop their employees' emotional...

Conversation Marketing: How to Be Relevant and Engage Your Customer by Speaking Human

Conversation Marketing

How to Be Relevant and Engage Your Customer by Speaking Human

Red Wheel Weiser (2018)
20,57 €

Each of us sees more than 5,000 marketing messages every day. In such a crowded marketplace, brands...

Customer Service in Tourism and Hospitality
Goodfellow Publishers Ltd (2017)
54,45 €

A fully revised and updated new edition of this bestselling text. New material covers issues such as...

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

New Sales. Simplified.

The Essential Handbook for Prospecting and New Business Development

AMACOM (2012)
8,99 €

A must-read for sales reps, managers, and professional-services execs looking to do right by loyal...

This is Marketing: You Can’t Be Seen Until You Learn To See

This is Marketing

You Can’t Be Seen Until You Learn To See

Penguin Books Ltd (2018)
11,99 €

THE FINANCIAL TIMES BOOK OF THE MONTH Over the past quarter century, Seth Godin has taught and...