Leonard A. Schlesinger

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Own Your Future: How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy

Own Your Future

How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy

Paul Brown, Charles Kiefer and 1 more...
AMACOM (2014)
US$16.52

You don’t have to own a business to take control of your future. Learn how to take charge of your...

Just Start: Take Action, Embrace Uncertainty, Create the Future

Just Start

Take Action, Embrace Uncertainty, Create the Future

Harvard Business Review Press (2012)
US$34.99

How to succeed at work and lifein an increasingly unpredictable world In a world where you can no...

Service Profit Chain
Free Press (1997)
US$16.99

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L....

The Value Profit Chain: Treat Employees Like Customers and Customers Like

The Value Profit Chain

Treat Employees Like Customers and Customers Like

Free Press (2010)
US$15.99

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close...

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do

Creating Breakthroughs in Service Firms

Berrett-Koehler Publishers (2015)
US$34.95

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger,...