Customer Service

863 titles from eBooks.com

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Customer Service in Tourism and Hospitality
Goodfellow Publishers Ltd (2017)
US$55.00

A fully revised and updated new edition of this bestselling text. New material covers issues such as...

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

New Sales. Simplified.

The Essential Handbook for Prospecting and New Business Development

AMACOM (2012)
US$13.48

A must-read for sales reps, managers, and professional-services execs looking to do right by loyal...

Sales Force Management: Leadership, Innovation, Technology

Sales Force Management (12th ed.)

Leadership, Innovation, Technology

Taylor and Francis (2016)
US$93.48

In this latest edition of Sales Force Management , Mark Johnston and Greg Marshall continue to...

This is Marketing: You Can’t Be Seen Until You Learn To See

This is Marketing

You Can’t Be Seen Until You Learn To See

Penguin Books Ltd (2018)
US$21.14

THE FINANCIAL TIMES BOOK OF THE MONTH Over the past quarter century, Seth Godin has taught and...

The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

The Challenger Customer

Selling to the Hidden Influencer Who Can Multiply Your Results

Matthew Dixon, Brent Adamson and 2 more...
Penguin Books Ltd (2015)
US$21.14

The long-awaited sequel to the bestselling sales classic The Challenger Sale 'A handbook of...

The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice
Wiley (2011)
US$34.99

This cutting edge and comprehensive book—with contributions from the star faculty of Cornell...

Customer Relationship Management: Concept, Strategy, and Tools

Customer Relationship Management (3rd ed.)

Concept, Strategy, and Tools

Springer Berlin Heidelberg (2018)
US$59.16

This book closely examines the strategic and tactical aspects of customer relationship management as...

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

Customer Experience 3.0

High-Profit Strategies in the Age of Techno Service

AMACOM (2014)
US$18.74

Your customers are expecting seamless customer service experiences. You can’t afford to give them...

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

AMACOM (2015)
US$13.48

Learn how to turn the supposedly unreachable people in your lives into allies, devoted customers,...

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone

The Introvert's Edge

How the Quiet and Shy Can Outsell Anyone

AMACOM (2018)
US$13.48

Introverts can not only still be salespeople; they can be incredible salespeople--without changing...