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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
McGraw-Hill Education (2005)
US$8.96

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and...

The Manager's Guide to Performance Reviews
McGraw-Hill Education (2003)
US$16.20

Translated into 16 languages! The reader-friendly, icon-rich Briefcase Books series is must reading...

Performance Management 2/E
McGraw-Hill Education (2011)
US$21.60

Proven strategies for maximizing employee commitment and performance As a manager, you know that...

Perfect Phrases for Customer Service, Second Edition
McGraw-Hill Education (2010)
US$11.70

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The...

How to Manage Performance: 24 Lessons for Improving Performance (Mighty Manager Series)
McGraw-Hill Education (2006)
US$11.66

Inspire your people and achieve breakthrough productivity Packed with inside tips on achieving...

Perfect Phrases for Performance Reviews
McGraw-Hill Education (2002)
US$9.86

Hands-on help for quickly­­and persuasively­­writing company-mandated performance appraisals ...

Perfect Phrases for Setting Performance Goals
McGraw-Hill Education (2004)
US$10.80

Set the bar for outstanding performance A follow-up to the top-selling Perfect Phrases for...

Perfect Phrases for Performance Reviews 2/E
McGraw-Hill Education (2010)
US$11.70

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that...

Perfect Phrases for Setting Performance Goals, Second Edition
McGraw-Hill Education (2010)
US$11.70

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the...

Perfect Phrases for Managing Your Small Business
McGraw-Hill Education (2008)
US$15.30

The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find...