Customer Service

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DRM

The Challenger Sale: How To Take Control of the Customer Conversation

The Challenger Sale

How To Take Control of the Customer Conversation

Penguin Books Ltd (2012)
US$21.14

THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLD In The Challenger Sale , Matthew...

Customer Service in Tourism and Hospitality
Goodfellow Publishers Ltd (2017)
US$55.00

A fully revised and updated new edition of this bestselling text. New material covers issues such as...

Customer Relationship Management: Concepts and Technologies

Customer Relationship Management (4th ed.)

Concepts and Technologies

Taylor and Francis (2019)
US$62.34

Customer Relationship Management , Fourth Edition continues to be the go-to CRM guide explaining...

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Excellence Wins

A No-Nonsense Guide to Becoming the Best in a World of Compromise

Horst Schulze, Dean Merrill and 1 more...
Zondervan (2019)
US$18.77

In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary...

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
McGraw-Hill Education (2008)
US$25.20

Discover the secrets of world-class leadership! When it comes to refined service and exquisite...

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

The Customer Rules

The 39 Essential Rules for Delivering Sensational Service

The Crown Publishing Group (2013)
US$22.00

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving...

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

New Sales. Simplified.

The Essential Handbook for Prospecting and New Business Development

AMACOM (2012)
US$13.48

A must-read for sales reps, managers, and professional-services execs looking to do right by loyal...

Customer Relationship Management: Concept, Strategy, and Tools

Customer Relationship Management (3rd ed.)

Concept, Strategy, and Tools

Springer Berlin Heidelberg (2018)
US$58.37

This book closely examines the strategic and tactical aspects of customer relationship management as...

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

Customer Experience 3.0

High-Profit Strategies in the Age of Techno Service

AMACOM (2014)
US$18.74

Your customers are expecting seamless customer service experiences. You can’t afford to give them...

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone

The Introvert's Edge

How the Quiet and Shy Can Outsell Anyone

AMACOM (2018)
US$13.48

Introverts can not only still be salespeople; they can be incredible salespeople--without changing...