Customer Service

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Care Packages for Your Customers: An Idea a Week to Enhance Customer Service

Care Packages for Your Customers

An Idea a Week to Enhance Customer Service

McGraw-Hill Education (2007)
US$22.50

CARE to build a customer-focused company! Are you building enough customer loyalty in your...

OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It
McGraw-Hill Education (2007)
US$15.30

Build stronger relationships with customers through the OPEN Questioning technique By asking four...

The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

The Challenger Customer

Selling to the Hidden Influencer Who Can Multiply Your Results

Matthew Dixon, Brent Adamson and 2 more...
Penguin Books Ltd (2015)
US$21.14

The long-awaited sequel to the bestselling sales classic The Challenger Sale 'A handbook of...

Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy

Integrity Selling for the 21st Century

How to Sell the Way People Want to Buy

The Crown Publishing Group (2009)
US$19.41

“I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait...

The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

The Call Center Dictionary (3rd ed.)

The Complete Guide to Call Center and Customer Support Technology Solutions

CRC Press (2002)
US$35.95

Your company needs a call center to be competitive in the 21st century. This book is your guide to...

Building Great Customer Experiences
Palgrave Macmillan (2002)
US$37.00

This book is about building and delivering great customer experiences. Many companies neglect this,...

Summary of The Innovator's Dilemma: by Clayton M. Christensen | Includes Analysis

Summary of The Innovator's Dilemma

by Clayton M. Christensen | Includes Analysis

Instaread (2016)
US$2.99

Summary of The Innovator’s Dilemma by Clayton M. Christensen | Includes Analysis Preview: The...

Strategic Customer Management: Integrating Relationship Marketing and CRM

Strategic Customer Management

Integrating Relationship Marketing and CRM

Cambridge University Press (2013)
US$59.00

The first textbook to integrate relationship marketing and CRM. Case studies from around the world...

Making Rain: The Secrets of Building Lifelong Client Loyalty

Making Rain

The Secrets of Building Lifelong Client Loyalty

Wiley (2003)
US$40.50

Professionals who work with clients or large accounts can create lifetime relationships based on...

Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests

Game-Based Marketing

Inspire Customer Loyalty Through Rewards, Challenges, and Contests

Wiley (2010)
US$21.99

Harness the power of games to create extraordinary customer engagement with Game-Based Marketing . ...