Customer Service

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Trust-Based Selling: Using Customer Focus and Collaboration to Build Long-Term Relationships

Trust-Based Selling

Using Customer Focus and Collaboration to Build Long-Term Relationships

McGraw-Hill Education (2005)
US$32.40

Sales based on trust are uniquely powerful. Learn from Charles Green, co-author of the bestseller ...

REPOSITIONING:  Marketing in an Era of Competition, Change and Crisis
McGraw-Hill Education (2009)
US$27.00

The book that completes Positioning . . . Thirty years ago, Jack Trout and Al Ries published...

Selling in a New Market Space: Getting Customers to Buy Your Innovative and Disruptive Products
McGraw-Hill Education (2009)
US$32.40

Your new product has changed the rules of the market. Now, you have to change the rules for selling...

The Customer Signs Your Paycheck
McGraw-Hill Education (2009)
US$18.00

Positive Service Gets Positive Results— Every Time! Customer loyalty is becoming harder to...

Perfect Phrases for Customer Service, Second Edition
McGraw-Hill Education (2010)
US$11.70

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The...

Bottom-Line Call Center Management
Taylor and Francis (2007)
US$64.62

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in...

Customer Satisfaction Measurement for ISO 9000: 2000
Taylor and Francis (2001)
US$63.33

For the first time, the ISO 9000 quality management standard requires that registered companies...

Customer Service Intelligence
Taylor and Francis (2007)
US$41.35

Customer Service Intelligence uses a wide range of management and educational theories to provide...

How To Become A Rainmaker
Ebury Publishing (2010)
US$15.50

Rainmakers are the people who bring money into their organisations and this book is packed with...

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

Running a Business in Today's Consumer-Driven World

The Crown Publishing Group (2008)
US$6.06

In today’s Internet-driven world, customers have more power than ever. Through what interactive...