Customer Service

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The Challenger Sale: How To Take Control of the Customer Conversation

The Challenger Sale

How To Take Control of the Customer Conversation

Penguin Books Ltd (2012)
US$21.14

THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLD In The Challenger Sale , Matthew...

Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

Getting Naked

A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

Wiley (2009)
US$21.99

Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni ...

Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation

Understanding Digital Marketing (4th ed.)

Marketing Strategies for Engaging the Digital Generation

Kogan Page (2016)
US$21.63

Harness the power of digital media to achieve the utmost success in business, both now and in...

Youtility: Why Smart Marketing Is about Help Not Hype

Youtility

Why Smart Marketing Is about Help Not Hype

Penguin Publishing Group (2013)
US$6.06

The difference between helping and selling is just two letters If you're wondering how to make...

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Excellence Wins

A No-Nonsense Guide to Becoming the Best in a World of Compromise

Horst Schulze, Dean Merrill and 1 more...
Zondervan (2019)
US$18.77

In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary...

Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management

A Best Practice Framework for Rapid Generation of Customer Success

Taylor and Francis (2019)
US$50.63

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer...

Conversation Marketing: How to Be Relevant and Engage Your Customer by Speaking Human

Conversation Marketing

How to Be Relevant and Engage Your Customer by Speaking Human

Red Wheel Weiser (2018)
US$16.95

Each of us sees more than 5,000 marketing messages every day. In such a crowded marketplace, brands...

Wisdom at Work 2
Oak Tree Press (2012)
US$0.99

Based on a deep pool of rich experience, our thoughts are simple examples of lessons learnt. We...

The Big Book of Customer Service Training Games
McGraw-Hill Education (1998)
US$23.40

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection...

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
McGraw-Hill Education (2005)
US$8.96

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and...