Customer Service

819 titles from eBooks.com

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DRM

ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle

ROI Selling

Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle

Dearborn Trade Publishing (2004)
US$27.00

While basic sales methodologies instruct salespeople on the nuts and bolts of the sales process-who...

Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs

Consumer-Centric Category Management

How to Increase Profits by Managing Categories Based on Consumer Needs

ACNielsen, John Karolefski and 1 more...
Wiley (2006)
US$51.30

In some parts of the world, especially in developing markets, category management today remains a...

Customer Relationship Management: Marketing 04.04
Wiley (2002)
US$11.69

Fast track route to developing world customer relationships Covers all the key techniques for...

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization

A Guide to Strategy, Structure, and Process

Wiley (2005)
US$49.50

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive...

Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal

Customer Winback

How to Recapture Lost Customers--And Keep Them Loyal

Wiley (2002)
US$33.50

Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin...

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

Discovering the Soul of Service

The Nine Drivers of Sustainable Business Success

Free Press (1999)
US$18.99

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services...

Microsoft CRM 3 For Dummies
Wiley (2006)
US$21.99

Manage sales, service, and marketing processes all together Find out how to manage customer...

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
McGraw-Hill Education (2008)
US$25.20

Discover the secrets of world-class leadership! When it comes to refined service and exquisite...

Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy

Driving Customer Equity

How Customer Lifetime Value Is Reshaping Corporate Strategy

Free Press (2001)
US$19.99

In their efforts to become more customer-focused, companies everywhere find themselves entangled in...

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

Using Outcome-Driven Innovation to Create Breakthrough Products and Services

McGraw-Hill Education (2005)
US$22.46

A world-renowned innovation guru explains practices that result in breakthrough innovations ...